Retailer Wholesaler Group (RWG)
The RWG is a voluntary group of retailer and wholesalers who work together with key market stakeholders to improve the market and deliver excellent outcomes for customers.
Who is the RWG?
The RWG was created in 2017 to reduce market frictions, foster trading party collaboration and to improve the overall customer experience in the business retail market.
RWG membership is open to retailers and wholesalers, CCW, Ofwat and MOSL.
By creating specialist sub-groups with subject matter experts from various retailers and wholesalers, the RWG has produced several good practice guides covering a number of topic areas. Some good practice guidance has subsequently been formalised into the market codes.
If you would like to know more about the RWG or its sub-groups, or are interested in joining a group, please contact rwg@mosl.co.uk
Objectives
The RWG's key objectives are to:
- Provide a forum for retailers and wholesalers to work together constructively
- Understand the outcomes that business retail customers want and deliver change for the benefit of customers
- To support the delivery of strategic market objectives
- Identify, discuss and prioritise opportunities, issues and market frictions and inefficiencies
- Promote consistency in wholesaler and retailer interactions, where appropriate, through the development of standard industry approaches and good practice guidance
- Promote the adoption and implementation of good practice
- Embrace and promote innovation across the market.
Commitments
The RWG and its members will:
- Create an environment where everyone can openly share their views, share good practice and test understanding
- Listen and be willing to be challenged
- Be focussed on the customer
- Share experiences and lessons learned
- Promote and champion change and the adoption of good practice
- Act in the best interests of the market as a whole
- Ensure transparency of activities and processes
RWG Chairs and Steering Group
The Chairs the RWG are Fallon Wilkinson (Retailer) and Gerard Lyden (Wholesaler).
The RWG Steering Group, who oversees the governance and outputs of the RWG, is made up of:
- Retailer Chair: Fallon Wilkinson
- Wholesaler Chair: Gerard Lyden
- Retailer Vice Chair: Vacant
- Wholesaler Vice Chair: Angela Brown
- Adam Boyns - CCW
- Hayley Ali - Ofwat
- Adam Richardson - MOSL
RWG Annual Report 2024-25:
The RWG has published its Annual Report for 2024-25, outlining a year of strong collaboration across the water industry to improve outcomes for business customers.
The report highlights the various collaborative activities that have been progressed over the last year by retailers, wholesalers, Ofwat, Defra, Consumer Council for Water and MOSL to reduce friction in the Business Retail Market and embed good practice.
Retailer Vice Chair Vacancy
The RWG is seeking a Retailer Vice Chair. For more details about the role please contact RWG@mosl.co.uk.
In-person meetings
For individual sub-group meetings, please visit the respective sub-group page.
| Title | Date | Time | Location | Agenda | Minutes | Papers | Slidepack |
|---|---|---|---|---|---|---|---|
| RWG In-Person Meeting | 28/01/2026 | 10:00 am - 4:00 pm | Covent Garden S... | ||||
| RWG in-Person Meeting | 24/06/2025 | 10:00 am - 4:00 pm | Park Plaza Leed... | Download | Download | ||
| RWG in-person meeting | 04/12/2024 | 10:00 am - 4:00 pm | Broadway House,... | Download | Download | ||
| RWG In-Person Meeting | 04/06/2024 | 10:00 am - 4:00 pm | Severn Trent of... | Download | Download | ||
| RWG Planning and Update Meeting | 08/02/2024 | 9:45 am - 5:15 pm | etc.venues, Cou... | Download |