Retailer Wholesaler Group (RWG)
The RWG is a voluntary group of retailer and wholesalers who work together with key market stakeholders to improve the market and deliver excellent outcomes for customers.
Who is the RWG?
The RWG was created in 2017 to reduce market frictions, foster trading party collaboration and to improve the overall customer experience in the non-household market.
RWG membership remains fluid and open to retailers and wholesalers, CCW, Ofwat and MOSL.
By creating specialist sub-groups with subject matter experts from various retailers and wholesalers, the RWG has produced several good practice guides covering a number of topic areas which you can find below. Some good practice guidance has subsequently been formalised into the market codes.
If you would like to know more about the RWG or its sub-groups, or are interested in joining a group, please contact Sam Mawby at rwg@mosl.co.uk
Objectives
The RWG's key objectives are to:
- Provide a forum for retailers and wholesalers to work together constructively
- Understand the outcomes that non-household customer want and deliver change for the benefit of customers
- To support the delivery of strategic market objectives
- Identify, discuss and prioritise opportunities, issues and market frictions and inefficiencies
- Promote consistency wholesaler and retailer interactions where appropriate through the development of standard industry approaches and good practice guidance
- Promote adoption and implementation of good practice
- Embrace and promote innovation across the market.
Commitments
The RWG and its members will:
- Welcome input from all
- Create an environment where everyone can open share their views, share good practice and test understanding
- Listen and be willing to be challenged
- Be focussed on the customer
- Share experiences and lessons learned
- Promote and champion change and the adoption of good practice
- Act in the best interest of the market and not their company or market segment
- Ensure transparency of activities and processes
- Engage in the spirit and principles of the RWG and the market.
RWG Chairs and Steering Group
The Chairs the RWG are Fallon Wilkinson (Retailer) and Gerard Lyden (Wholesaler).
The RWG Steering Group, who oversees the governance and outputs of the RWG, is made up of:
- Retailer Chair: Fallon Wilkinson
- Wholesaler Chair: Gerard Lyden
- Retailer Vice Chair: Vacant
- Wholesaler Vice Chair: Vacant.
Retailer and Wholesaler Vice Chair vacancy
The RWG is seeking a Retailer and a Wholesaler Vice Chair. For more details about the roles please contact Sam Mawby at RWG@mosl.co.uk
In-person meetings
For individual sub-group meetings, please visit the respective sub-group page.
| Title | Date | Time | Location | Agenda | Minutes | Papers | Slidepack |
|---|---|---|---|---|---|---|---|
| RWG in-Person Meeting | 24/06/2025 | 10:00 am - 4:00 pm | Park Plaza Leed... | ||||
| RWG in-person meeting | 04/12/2024 | 10:00 am - 4:00 pm | Broadway House,... | Download | Download | ||
| RWG In-Person Meeting | 04/06/2024 | 10:00 am - 4:00 pm | Severn Trent of... |