RWG Guidance

The RWG has produced several good practice guides and guidance documents covering a number of topics. Some good practice guidance has subsequently been formalised into the market codes.

Good Practice Guides

/ View all

Alignment of Wholesale Tariffs with Retail Price Control Groups

View Download

Fixed Meter Charges - Good Practice Guide

View Download

Return to Sewer Allowances Customer Guidance

View Download

Leak Allowances Customer Guidance

View Download

Standardising Meter Location Free Descriptor Good Practice Guide

View Download

RWG Complaints MoU

View Download

RWG Complaints MoU Certificate

View Download

Data Logging Good Practice Guide

View Download

Wholesale Charges Good Practice Guide

View Download

Emergency Contact Details Good Practice Guide

View Download

Unplanned Events Good Practice Guide

View Download

Complaints Good Practice Guide

View Download

Return to Sewer Allowances Good Practice Guide

View Download

Planned Activities Good Practice Guide

View Download

Meter Reading Standards Market Guidance

View Download

Meter Reading Services Retailer Information Document

View Download

Leak Allowances Good Practice Guide

View Download

Disconnection for Non-Payment Good Practice Guidance

View Download

Templates and Process Guides

/ View all

Standard Skip Codes and Processes

View Download

Emergency Contact Details Template

View Download