RWG Smart Meter Roll Out Sub-group
Chair - Lois Gill (Everflow)
Purpose
To document an agreed approach to customer engagement before, during and after the non-household smart meter roll out which clearly sets out the role and responsibility of retailer and wholesaler, with the aim of achieving national consistency.
Objectives/Outputs
- Developed draft communication plan and common exceptions communications plans, which were consulted on in February 2025.
- Review consultation responses and finalise Smart Meter Roll Out Good Practice Guide with anticipated publication at the end of March 2025.
- Potential for additional deliverable – Draft standard national communications (inclusive of a pre-roll out communication and FAQs).
A webinar to support the consultation took place on 29 January - see below for slides and recording.
Meetings
| Title | Date | Time | Location | Agenda | Headline | Minutes | Papers |
|---|---|---|---|---|---|---|---|
| RWG Smart Meter Roll Out Sub-group | 16/01/2025 | 9:30 am - 12:00 am | MS Teams | Download | |||
| RWG Smart Meter Roll Out Sub-group | 16/12/2024 | 9:30 am - 12:30 pm | MS Teams | Download | |||
| Smart Meter Roll Out Subgroup | 30/10/2024 | 10:00 am - 12:00 pm | MS Teams | Download | Download | ||
| RWG subgroup - internal meter access | 09/07/2024 | Telecon | |||||
| RWG subgroup - internal meter access | 23/01/2023 | Telecon | |||||
| RWG subgroup - Meter Reading Standards | 12/09/2022 | MS Teams | |||||
| RWG subgroup - Meter Reading Standards | 08/07/2022 | 2:00 pm - 3:00 pm | MS Teams |