User Forum
The introduction of competition in water and wastewater retail services aims to increase efficiency, provide value for money, and improve customer service. The User Forum supports these goals by providing a collaborative environment in which the risks, challenges and opportunities for the market and its members can be identified and progressed to achieve the best outcome for customers.
The purpose of the User Forum
- The User Forum provides a platform through which trading parties may meet to identify, resolve and document market risk, challenges or required action as set out in Section 8 of the Market Arrangements Code (MAC)
- It provides Trading Parties with the opportunity to discuss issues arising from the development and functioning of the Competitive Market. This allows for the exchange of ideas, experiences, and concerns fostering a collaborative environment for addressing market-related challenges
- It encourages updates from industry bodies related to the Non-Household (NHH) Market
- It acts as a forum for Trading Parties to discuss any Change Proposals (including Charging Change Proposals)
- It gives Trading Parties the opportunity to raise potential Change Proposals (or Charging Change Proposals) for discussion before these are submitted to the Code Change Committee
RWG Partnership
The User Forum has partnered with the Retailer Wholesaler Group (RWG), who will present proposed changes for trading party information and input. Discussions at the User Forum may also result in the emergence of candidate projects for the RWG. Outputs from the RWG typically include:
- Good practice guidance
- Market Code change proposals
- Information to inform the development of regulatory guidance documents.
Meeting Frequency
Meetings of the User Forum will be held at least quarterly and may be held either virtually or in person. In person User Forum meetings will usually be held twice a year at a time and place decided by the User Forum Chair, with the location being in England or Wales.
The forum is chaired by MOSL and the event details are available on the MOSL website as well as through the dedicated mailing list. If you would like to receive information on the User Forum, please sign up via our mailing list form, selecting 'User Forum' as a preference.
Recordings of previous meetings, along with the Q&A document are available to view on each meeting event, found in the table below. The User Forum is an open forum as such membership is open to all retailer and wholesaler members. Members are also invited to raise and present agenda items.
| Title | Date | Time | Location | Agenda | Slidepack | Misc |
|---|---|---|---|---|---|---|
| March virtual User Forum | 19/03/2025 | 3:00 pm - 5:00 pm | Microsoft Teams | |||
| February virtual User Forum | 19/02/2025 | 3:00 pm - 5:00 pm | Microsoft Teams | |||
| January virtual User Forum | 15/01/2025 | 3:00 pm - 5:00 pm | Microsoft Teams | |||
| November virtual User Forum | 13/11/2024 | 3:00 pm - 5:00 pm | Microsoft Teams | |||
| October virtual User Forum | 17/10/2024 | 10:00 am - 12:00 pm | Microsoft teams | Download | Download | |
| September virtual User Forum | 18/09/2024 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | Download | |
| July virtual User Forum | 23/07/2024 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | Download | |
| June In-Person User Forum | 27/06/2024 | 10:00 am - 4:30 pm | Etc. venues Wes... | Download | Download | |
| May virtual User Forum | 15/05/2024 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | Download | |
| CANCELLED: April virtual User Forum | 17/04/2024 | |||||
| March 24 User Forum | 13/03/2024 | 3:00 pm - 5:00 pm | Microsoft teams | Download | Download | |
| February 24 User Forum | 14/02/2024 | 3:00 pm - 5:00 pm | Microsoft teams | Download | Download | |
| January 24 User Forum | 17/01/2024 | 3:00 pm - 5:00 pm | Microsoft teams | Download | Download | |
| November 23 User Forum | 22/11/2023 | 3:00 pm - 5:00 pm | Microsoft teams | Download | Download | |
| In Person User Forum October 2023 | 25/10/2023 | 9:30 am - 4:15 pm | Etc. venues Wes... | Download | Download | |
| September 23 User Forum | 13/09/2023 | 3:00 pm - 5:00 pm | Microsoft teams | Download | Download | |
| July 23 User Forum | 19/07/2023 | 3:00 pm - 5:00 pm | Microsoft teams | Download | Download | |
| In Person User Forum June 23 | 21/06/2023 | 9:30 am - 4:00 pm | Etc. venues Wes... | Download | Download | |
| May 23 User Forum | 17/05/2023 | 3:00 pm - 5:00 pm | Microsoft teams | Download | Download | |
| April 23 User Forum | 12/04/2023 | 3:00 pm - 5:00 pm | Microsoft teams | Download | Download | |
| Smaller Trading Party Forum | 28/03/2023 | 10:00 am - 12:00 pm | Microsoft Teams | Download | Download | |
| User Forum | 15/03/2023 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | Download | |
| User Forum | 15/02/2023 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | Download | |
| User Forum | 17/01/2023 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | Download | |
| User Forum | 16/11/2022 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | Download | |
| User Forum | 12/10/2022 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | Download | |
| User Forum | 14/09/2022 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | Download | |
| User Forum | 27/07/2022 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | Download | |
| User Forum | 21/06/2022 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | Download | |
| User Forum | 18/05/2022 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | Download | |
| User Forum | 20/04/2022 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | Download | |
| User Forum | 16/03/2022 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | Download | |
| User Forum | 16/02/2022 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | Download | |
| User Forum | 19/01/2022 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | User Forum Deck | |
| User Forum | 17/11/2021 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | Download | |
| User Forum | 20/10/2021 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | Download | |
| User Forum | 21/09/2021 | Download | Download | |||
| User Forum | 21/07/2021 | 3:00 pm - 5:00 pm | Microsoft Teams | Download | Download | July User Forum Invite |
| User Forum | 23/06/2021 | 2:00 pm - 4:00 pm | Microsoft Teams | Download | Download | Calendar Reminder |
| User Forum | 19/05/2021 | 2:00 pm - 4:00 pm | Microsoft Teams | Download | Download | Downloads |
| User Forum | 24/02/2021 | 2:00 pm - 4:00 pm | Microsoft Teams | Download | Download | |
| User Forum | 17/09/2020 | 9:00 am - 11:50 am | Microsoft Teams | Download | Download | User Forum Q&A Transcript 17092021 |
| User Forum | 16/07/2020 | 9:00 am - 11:00 am | Microsoft Teams | Download | Download | User Forum Q&A Transcript 16072020 |
| User Forum | 18/06/2020 | 9:00 am - 3:00 pm | TBC | |||
| Virtual User Forum | 28/05/2020 | 1:00 pm - 3:15 pm | Microsoft Teams | Download | Download | |
| User Forum | 21/05/2020 | 9:00 am - 3:00 pm | TBC | |||
| User Forum | 16/04/2020 | 9:00 am - 3:00 pm | TBC | |||
| User Forum | 19/03/2020 | 12:00 am - 12:00 am | Virtual meeting | Download | ||
| User Forum | 16/01/2020 | 10:00 am - 4:00 pm | Hallam Conferen... | Download | Download | |
| User Forum | 21/11/2019 | 10:00 am - 2:30 pm | Crowne Plaza Bi... | Download | Download | |
| User Forum | 17/10/2019 | 9:00 am - 3:00 pm | Hallam Conferen... | Download | Download | |
| Retail User Forum | 26/09/2019 | 11:03 am - 11:03 am | TBC | |||
| User Forum | 19/09/2019 | 9:00 am - 3:00 pm | DoubleTree by H... | Download | Download | |
| User Forum | 18/07/2019 | 9:00 am - 3:00 pm | Hilton Garden I... | |||
| User Forum | 20/06/2019 | 9:00 am - 3:00 pm | America Square ... | Download | Download | |
| User Forum | 25/04/2019 | 9:00 am - 3:00 pm | MOSL Offices 5t... | Download | Download | |
| Retail User Forum | 09/04/2019 | 10:52 am - 10:52 am | TBC | |||
| User Forum | 21/03/2019 | 10:00 am - 4:00 pm | DoubleTree by H... | Download | Download | |
| User Forum | 21/02/2019 | 10:00 am - 4:00 pm | Hallam Conferen... | Download | Download | |
| User Forum | 17/01/2019 | 10:00 am - 4:00 pm | Southampton FC,... | Download | Download | |
| User Forum | 20/12/2018 | 10:00 am - 4:00 pm | Skype Call |