User Forum

The introduction of competition in water and wastewater retail services aims to increase efficiency, provide value for money, and improve customer service. The User Forum supports these goals by providing a collaborative environment in which the risks, challenges and opportunities for the market and its members can be identified and progressed to achieve the best outcome for customers.

The purpose of the User Forum

  • The User Forum provides a platform through which trading parties may meet to identify, resolve and document market risk, challenges or required action as set out in Section 8 of the Market Arrangements Code (MAC)
  • It gives trading parties the opportunity to discuss issues arising from the development and functioning of the competitive market
  • It acts as a forum for trading parties to discuss any change proposals which the User Forum has been consulted on by the Panel or discuss any potential change proposals.

RWG Partnership

The User Forum has partnered with the Retailer Wholesaler Group (RWG), who will present proposed changes for trading party information and input. Discussions at the User Forum may also result in the emergence of candidate projects for the RWG. Outputs from the RWG typically include:

  • Good practice guidance
  • Market Code change proposals
  • Information to inform the development of regulatory guidance documents.

Meeting Frequency

The User Forum is held virtually via Microsoft Teams at least once a quarter. It is chaired by MOSL and the event details are available on the MOSL website as well as through the dedicated mailing list. If you would like to receive information on the User Forum, please sign up via our mailing list form, selecting 'User Forum' as a preference.

Recordings of previous meetings, along with the Q&A document are available to view on each meeting event, found in the table below. The User Forum is an open forum as such membership is open to all retailer and wholesaler members. Members are also invited to raise and present agenda items. 

Title Date Time Location Agenda Slidepack Misc
March virtual User Forum 19/03/2025 3:00 pm - 5:00 pm Microsoft Teams
February virtual User Forum 19/02/2025 3:00 pm - 5:00 pm Microsoft Teams
January virtual User Forum 15/01/2025 3:00 pm - 5:00 pm Microsoft Teams
November virtual User Forum 13/11/2024 3:00 pm - 5:00 pm Microsoft Teams
October In-Person User Forum 16/10/2024 9:30 am - 4:30 pm TBC
September virtual User Forum 18/09/2024 3:00 pm - 5:00 pm Microsoft Teams
July virtual User Forum 23/07/2024 3:00 pm - 5:00 pm Microsoft Teams
June In-Person User Forum 19/06/2024 9:30 am - 4:30 pm TBC
May virtual User Forum 15/05/2024 3:00 pm - 5:00 pm Microsoft Teams
April virtual User Forum 17/04/2024 3:00 pm - 5:00 pm Microsoft Teams
March 24 User Forum 13/03/2024 3:00 pm - 5:00 pm Microsoft teams Download
February 24 User Forum 14/02/2024 3:00 pm - 5:00 pm Microsoft teams Download Download
January 24 User Forum 17/01/2024 3:00 pm - 5:00 pm Microsoft teams Download Download
November 23 User Forum 22/11/2023 3:00 pm - 5:00 pm Microsoft teams Download Download
In Person User Forum October 2023 25/10/2023 9:30 am - 4:15 pm Etc. venues Wes... Download Download
September 23 User Forum 13/09/2023 3:00 pm - 5:00 pm Microsoft teams Download Download
July 23 User Forum 19/07/2023 3:00 pm - 5:00 pm Microsoft teams Download Download
In Person User Forum June 23 21/06/2023 9:30 am - 4:00 pm Etc. venues Wes... Download Download
May 23 User Forum 17/05/2023 3:00 pm - 5:00 pm Microsoft teams Download Download
April 23 User Forum 12/04/2023 3:00 pm - 5:00 pm Microsoft teams Download Download
Smaller Trading Party Forum 28/03/2023 10:00 am - 12:00 pm Microsoft Teams Download Download
User Forum 15/03/2023 3:00 pm - 5:00 pm Microsoft Teams Download Download
User Forum 15/02/2023 3:00 pm - 5:00 pm Microsoft Teams Download Download
User Forum 17/01/2023 3:00 pm - 5:00 pm Microsoft Teams Download Download
User Forum 16/11/2022 3:00 pm - 5:00 pm Microsoft Teams Download Download
User Forum 12/10/2022 3:00 pm - 5:00 pm Microsoft Teams Download Download
User Forum 14/09/2022 3:00 pm - 5:00 pm Microsoft Teams Download Download
User Forum 27/07/2022 3:00 pm - 5:00 pm Microsoft Teams Download Download
User Forum 21/06/2022 3:00 pm - 5:00 pm Microsoft Teams Download Download
User Forum 18/05/2022 3:00 pm - 5:00 pm Microsoft Teams Download Download
User Forum 20/04/2022 3:00 pm - 5:00 pm Microsoft Teams Download Download
User Forum 16/03/2022 3:00 pm - 5:00 pm Microsoft Teams Download Download
User Forum 16/02/2022 3:00 pm - 5:00 pm Microsoft Teams Download Download
User Forum 19/01/2022 3:00 pm - 5:00 pm Microsoft Teams Download User Forum Deck
User Forum 17/11/2021 3:00 pm - 5:00 pm Microsoft Teams Download Download
User Forum 20/10/2021 3:00 pm - 5:00 pm Microsoft Teams Download Download
User Forum 21/09/2021 Download Download
User Forum 21/07/2021 3:00 pm - 5:00 pm Microsoft Teams Download Download July User Forum Invite
User Forum 23/06/2021 2:00 pm - 4:00 pm Microsoft Teams Download Download Calendar Reminder
User Forum 19/05/2021 2:00 pm - 4:00 pm Microsoft Teams Download Download Downloads
User Forum 24/02/2021 2:00 pm - 4:00 pm Microsoft Teams Download Download
User Forum 17/09/2020 9:00 am - 11:50 am Microsoft Teams Download Download User Forum Q&A Transcript 17092021
User Forum 16/07/2020 9:00 am - 11:00 am Microsoft Teams Download Download User Forum Q&A Transcript 16072020
User Forum 18/06/2020 9:00 am - 3:00 pm TBC
Virtual User Forum 28/05/2020 1:00 pm - 3:15 pm Microsoft Teams Download Download
User Forum 21/05/2020 9:00 am - 3:00 pm TBC
User Forum 16/04/2020 9:00 am - 3:00 pm TBC
User Forum 19/03/2020 12:00 am - 12:00 am Virtual meeting Download
User Forum 16/01/2020 10:00 am - 4:00 pm Hallam Conferen... Download Download
User Forum 21/11/2019 10:00 am - 2:30 pm Crowne Plaza Bi... Download Download
User Forum 17/10/2019 9:00 am - 3:00 pm Hallam Conferen... Download Download
Retail User Forum 26/09/2019 11:03 am - 11:03 am TBC
User Forum 19/09/2019 9:00 am - 3:00 pm DoubleTree by H... Download Download
User Forum 18/07/2019 9:00 am - 3:00 pm Hilton Garden I...
User Forum 20/06/2019 9:00 am - 3:00 pm America Square ... Download Download
User Forum 25/04/2019 9:00 am - 3:00 pm MOSL Offices 5t... Download Download
Retail User Forum 09/04/2019 10:52 am - 10:52 am TBC
User Forum 21/03/2019 10:00 am - 4:00 pm DoubleTree by H... Download Download
User Forum 21/02/2019 10:00 am - 4:00 pm Hallam Conferen... Download Download
User Forum 17/01/2019 10:00 am - 4:00 pm Southampton FC,... Download Download
User Forum 20/12/2018 10:00 am - 4:00 pm Skype Call

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