Strategic Panel

The Strategic Panel is the most senior industry group, providing strategic direction and overseeing programmes of work to improve non-household customer outcomes.


The purpose of the Strategic Panel includes:

  • Transposing strategic directions set by Ofwat and Defra into actions and programmes of work for the Market Operator and its members in relation to the non-household water market
  • Keeping the contents of the market codes under review, making recommendations on proposed changes and delegating powers to the Code Change Committee to carry these out
  • Engaging with market stakeholders
  • Working with MOSL to develop the scope and plan for market audits and reviewing audit findings
  • Providing advice, recommendations and support to MOSL on market entry assurance and re-assurance
  • Commenting on MOSL budget, services and charges
  • Overseeing market performance
  • Establishing the Disputes and Market Performance Committees.

Organisation structure

A chart showing the Strategic Panel and the sub-committees it has established, and the Panel Nomination Committee and Nomination Committee established to support the Panel.



The Strategic Panel has the following voting members:

  • Independent Chair
  • Wholesaler members (x2)
  • Retailer members (x2)
  • Independent members (x3)
  • Customer Representative


 The following are non-voting affiliate members:

  • Ofwat representatives
  • Defra representatives
  • Secretary


Frequently Asked Questions

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