Wholesaler Roadmap actions
Wholesaler have four actions (W1-W4) allocated to them in the Strategic Panel's Roadmap to a Flourishing Market. Find out how wholesalers are progressing with these below.
Each action is assigned a red, amber or green (RAG) status depending on its progress. The definition of the RAG status is as follows:
- Green – on schedule, no concerns OR delivered and under review
- Amber – flagged because an issue has been encountered that may or may not delay the completion of the action
- Red - delay or issue identified that is preventing delivery to schedule
| Action | Latest update | End date | Status |
|---|---|---|---|
|
W1. Communicate tariffs, customer incentives and initiatives to retailers Retailers have sufficient information on wholesaler water efficiency solutions to target customers with appropriate messaging so that the customers receive communications around innovative solutions that are relevant to them. |
June 2025: Wholesalers are providing information on tariffs, customer incentives and initiatives within the market on an ongoing basis. There has not been any feedback from retailers that insufficient information is being provided. However, the complexity of identifying the relevant information for an individual customer has been highlighted as a challenge. The Non Household Water Efficiency Collaboration Portal Project funded through the Market Improvement Fund has been flagged as having the potential to provide a solution to this complexity.
April 2025: MOSL has asked RWG to pose the question ahead of the in-person RWG forum on 24 June: are wholesalers doing this and are retailers seeing this? |
31 March 2026 |
On schedule |
|
W2. Incentivise retailers to reduce demand to deliver (or encourage uptake of) services that reduce demand for water and thereby alleviate the pressure on wastewater services. This may require new or reformed frameworks or tariffs and updates to charging rules and so may need the support of the regulator, the Panel and/or MOSL. |
June 2025: Ofwat’s PR24 business demand reduction performance commitment highlights wholesalers will only be eligible for outperformance payments if they can demonstrate they have explored options to deliver water efficiency in collaboration with retailers or third parties. The RWG Water Efficiency Subgroup has developed a menu of options for this collaboration. Additionally, with Panel funding support, the RWG has commissioned Baringa to look at potential retailer incentives to encourage businesses to reduce their consumption. RWG expect the project to finish by the end of August with outputs shared in September.
April 2025: MOSL has asked RWG chairs to pose three questions ahead of the in person RWG forum on 24 June: Q1 what are wholesalers doing to incentivise retailers to reduce demand; Q2 What are retailers seeing by way of wholesaler incentives to reduce demand; Q3 If nothing is happening, what is needed to drive this action forward. MOSL will add these questions to the User Forum debate in May. |
31 March 2027 |
On schedule |
|
W3. Leverage smart technology to stimulate demand-side response Wholesalers to exploit the rollout of smart metering technology as outlined in their Water Resources Management Plans (WRMPs) to provide water security and innovative tariffs for all retailers across all regions and send clear, appropriate, and timely pricing signals through the supply chain. This could also enable water efficiency solutions to be offered by any retailer to any customer regardless of region. |
June 2025: No change from April 2025: MOSL to ask RWG for information on wholesaler plans to establish software to exploit the smart technology in support of water security as the technology is rolled out.
April 2025: MOSL to ask RWG for information on wholesaler plans to establish software to exploit the smart technology in support of water security as the technology is rolled out. |
31 March 2030 |
On schedule |
|
W4. Wholesalers to have rolled out smart metering technology Co-ordinated rollout of smart technology according to WRMPs so that customer choice is not constrained in some regions resulting in more expensive water and wastewater services as an enabler to smart tariffs and smart settlement. |
June 2025: Further to the dashboards and maps covered in the April update, MOSL has published a further dashboard for trading parties on the number of meters currently installed. This is supplemented by an interactive map on the MOSL website. It shows the proportion of meters in each postcode that are smart AMI. Overall MOSL's metering dashboard (https://mosl.co.uk/chart/chartitems/metering-dashboard) shows 9.95% meters in the market are now smart AMI.
April 2025: MOSL has developed publicly available smart meter rollout maps on the MOSL website. These are based on wholesaler plans for smart meter rollouts to business customers (nb this highlights dates meters are due to be installed rather than when they are transmitting smart reads and collating the data in a centralised data hub). More granular information is available to trading parties on their own supply points (SPIDs) via dashboards on My MOSL. |
31 March 2031 |
On schedule |
For more information on how other stakeholders are progressing with their actions, please follow the links below.