Retailer Strategic Panel Member
Lucy is an experienced business leader with considerable knowledge of new entrant start-ups, marketing, business development and digital delivery. She is also a qualified Living Leader coach and provides leadership coaching and development.
With over 26-years in the utilities sector, she has held various senior leadership roles across gas, electricity and water at Enron Direct, British Gas Business, uSwitch, MoneySupermarket (MSM) and Wave. She has experienced market entry into the non-household gas and electricity markets as a new entrant participant. She also has experienced non-household gas market from the perspective of the former incumbent. She has experience of price comparison services in the domestic energy markets through her roles at uSwitch and MSM.
Lucy led the inception of NWG Business on behalf of Northumbrian Water in preparation for the deregulation of the non-household water market. NWG Business merged with Anglian Water Business in September 2017 to create national water retailer, Wave, and led a period of systems and organisational integration to deliver a unified business.