MOSL’s Query Management System (QMS), My MOSL, has now gone live with the pre-disputes process.
The Pre-Dispute Query enables trading parties to contact MOSL with potential dispute issues before they become formal Disputes.
Launching this new service responds directly to trading parties’ feedback to provide as much support as possible to resolve issues between trading parties before they consider raising them as formal Disputes. It also provides us with the ability to provide a consistent and measurable service to trading parties, supporting one of our strategic priorities for Service Excellence.
We have produced a quick start guide to support trading parties using the new service by providing information on what they need to consider before raising formal Disputes which can also be found on our website under Disputes Committee.
This service will continue to improve as we develop further processes and in response to feedback on the user experience. The next process which will be developed in the New Year is the Gap site (opt-in/opt-out) process. We will be keeping trading parties updated as this process is developed via our regular communications channels and our monthly newsletter, Market Focus.
If you have any feedback or questions on this new process, please email
