In March 2024, MOSL issued its Annual Trading Party Survey continuing to build on understanding how members rate our performance against the services as part of our Market Services Framework.
We would like to thank those trading parties who responded to this survey. Overall, respondents rated MOSL's performance as market operator an average score of 4.0 (on a 1-5 scale from ‘very dissatisfied’ to ‘very satisfied’), this builds on the 3.9 average score from the Annual Trading Party survey published in March 2023.
The below identifies the movement across our four service areas and our engagement based on the average of trading party ratings. Ratings in two service areas have moved backwards, (Market Operations and Website) with Market Assurance remaining our lowest-scoring service. All other areas have scored higher than the last annual survey.
All MOSL’s core service areas and engagement had movement based on ratings from trading parties, see below for an overview.
- Overall, respondents rated the Market Operations core service an average of 3.9 decreasing from 4.0 in our annual survey March 2023.
- Overall, respondents rated the Market Assurance core service an average of 3.7 this service remained the same from our annual survey March 2023.
- Overall, respondents rated the Market Improvement core service an average of 3.8 increasing from 3.7 in our annual survey March 2023.
- Overall respondents rated Governance and Support Services core service an average of 4.0 increasing from 3.9 in our annual survey March 2023.
- Overall, respondents rated the Engagement and Communications an average of 4.0 increasing from 3.9 in our annual survey March 2023.
- Overall, respondents rated the MOSL website an average of 3.9 decreasing from 4.1 in our annual survey March 2023.
For a summary of the responses, please see MOSL’s summary response document and for full transparency we have published the full anonymised report.
As we have now published our 2024-27 Strategy, we are looking to refresh our survey to better align to our full suite of services and priorities. This is the final summary in the current format, with the new survey format being introduced from October 2024. We continue to value your feedback and the opportunity to improve the services MOSL provides to the market.
If you have any suggestions on how we can improve the survey for 2024/25 or questions regarding the current survey, please contact
