On the 2 October 2023, MOSL issued its Mid-Year Trading Party Survey continuing to build on understanding how members rate our performance against the services as part of our Market Services Framework.
We would like to thank those trading parties who responded to this survey. Overall, respondents rated MOSL's performance as market operator an average score of 4.1 (on a 1-5 scale from ‘very dissatisfied’ to ‘very satisfied’), this builds on the 3.9 average score from the Annual Trading Party survey published in March 2023.
The below identifies the movement across our four service areas and engagement based on the average of trading party ratings. Ratings in two service areas have remained the same, (Market Assurance and Website) while all other areas have scored higher than the annual survey. All but one service area scored above a 4.0 (average 4.1) in this survey, showing that overall trading parties’ are satisfied with the delivery of our services.
All MOSL’s core service areas and engagement had movement based on ratings from trading parties, see below for an overview.
- Overall, respondents rated the Market Operations core service an average of 4.2 increasing from 4.0 in our annual survey March 2023.
- Overall, respondents rated the Market Assurance core service an average of 3.7 this service remained the same from our annual survey March 2023.
- Overall, respondents rated the Market Improvement core service an average of 4.1 significantly increasing from 3.7 in our annual survey March 2023.
- Overall respondents rated Governance and Support Services core service an average of 4.2 increasing from 3.9 in our annual survey March 2023.
- Overall, respondents rated the Engagement and Communications an average of 4.1 increasing from 3.9 in our annual survey March 2023.
- Overall, respondents rated the MOSL website an average of 4.1n this service remained the same from our annual survey March 2023.
For a summary of the responses, please see MOSL’s summary response document and for full transparency we have published the full anonymised report.
To enable us to continue to assess, measure and improve the delivery of our services and engagement throughout the financial year, we will issue our annual survey in March 2024.
As always, we value your feedback and the opportunity to continue to improve the services MOSL provides to the market. In publishing our new Strategy for 2024-27 we will be looking at how we evolve the survey to better align to our full suite of services and priorities.
We will be looking to launch the newly formatted survey from October 2024 when we plan to move to just one survey a year.
If you have any suggestions on how we can improve the survey for 2024/25 or questions regarding the current survey, please contact
