MOSL has published its Quarter 4 (Q4) Report for its key performance indicators (KPIs) and improvement programmes for 2024/25.
The report shows that only one KPI was outside target this quarter, meaning we met or exceeded all 21 KPIs over the period 2024/25. It also shows that our improvement programme completion rates came in at 90%, with 19 milestones completed and 9 rescheduled for the next financial year.
Key deliverables this quarter include:
- Market Performance Framework Reform: We carried out Consultation 5, consulting with trading parties on the proposed performance standards and scale of performance charges.
- Data Assurance Service: We appointed a new service provider for the enduring Data Assurance service and moved to a fortnightly Data Quality Audit (DQA) cadence to support the introduction of the Business Customer and Retailer Measure of Experience (BR-MeX) metric.
- Modernisation of Market Systems: We implemented the CMOS single sign-on (SSO) across all environments and completed Phase 1 of the CMOS user experience and interface improvements.
- Strategic Metering Review: MOSL and the Metering Committee agreed and defined long-term solutions for sharing smart meter reading data, including data storage.
We have maintained our simplified approach to the quarterly report but, following trading party feedback, will aim to reintroduce the publication of future milestones from Q1 2025-26.
All of our quarterly updates can be found on our Quarterly Reports webpage.
If you have any feedback on the report, please email
