Early October 2022 MOSL issued its latest Mid-Year Trading Party Survey to understand how members rate our performance against the key services set out in our Market Services Framework.
We would like to thank those trading parties who responded to the survey. In total we received 27 responses representing 87.8% of market share. Overall, respondents rated MOSL's performance as market operator an average score of 4.0 (on a 1-5 scale from ‘very dissatisfied’ to ‘very satisfied’), this builds on the 3.8 average score from October 2021 survey.
The responses highlighted improvement across three out of four of our core service areas, with only Market Assurance remaining static at 3.8. Our engagement and website scores also improved.
How we scored:
- Respondents rated Market Operations an average of 4.2, increasing from 3.8 from our March 2022 survey.
- Respondents rated Market Assurance an average of 3.8, remaining stable at 3.8 from our March 2022 survey.
- Respondents rated Market Improvement an average of 4.0, increasing from 3.8 from our March 2022 survey.
- Respondents rated Governance and Support Services an average of 4.3, increasing from 3.8 from our March 2022 survey.
- Respondents rated Engagement an average of 3.9, increasing from 3.7 in our March 2022 survey.
- Respondents rated MOSL’s website an average of 4.0, increasing from 3.9 from our March 2022 survey.
For full transparency, we have published the full anonymised report and a summary of responses.
We will be issuing our annual end of year survey in Spring 2023.
If you have any questions regarding the survey or the response document, please contact
