As the market operator for the business water retail market, we welcome the opportunity to respond to both consultations to support improvements in the market.
Overall, we support the work outlined in both programmes, however, are clear where we’d like to see greater ambition and clarity on how the consumer body and regulator will address challenges impacting business customers.
For full transparency we have published both responses:
- MOSL’s response to CCW’s draft strategy and forward programme for 2024-25
- MOSL’s response to Ofwat’s forward programme for 2024-25
If you have any questions about our responses, please email