On the back of our 2022-25 business plan being approved by our members, we welcomed the opportunity to respond to Ofwat’s State of the Market 2020-21 Report.
We were pleased to see clear support from Ofwat on the market improvement programmes that MOSL is leading on – in particular the launch of the Bilateral Transactions Hub in September 2021 which is already significantly improving the way retailers and wholesalers interact.
Despite the progress that has already been made in this and a number of other areas, we agreed with Ofwat that action to resolve the three key market frictions – 1) data quality, 2) wholesaler-retailer interactions and 3) wholesaler performance – remains a priority. We highlighted that our 2022-25 Business Plan is fully aligned to resolving these frictions.
We agreed with Ofwat that Market Performance Framework (MPF) Reform is a priority for the market – we have reflected this in our business plan by making it one of the five key improvement programmes and increasing its budget on the back of support from stakeholders. We did however highlight the reform will have its limitations and there are some market outcomes that can only be addressed through PR24 and the review of the retail exit code (REC) price caps.
Our response can be found here. If you have any questions on our response please email
