MOSL has responded to Ofwat’s call for inputs on how the Customer Protection Code of Practice (CPCoP) could be improved or strengthened.
The CPCoP sets out the minimum standards that all retailers must comply with in their dealings with non-household customers and has only been subject to incremental improvements since market opening.
In our response we set out our view the CPCoP should be proportionate and must align with the ongoing work MOSL is undertaking with Ofwat and market participants on the Market Performance Framework (MPF) Reform programme. There are some activities that may sit outside the scope of the new MPF on the basis that the CPCoP is a better place to deal with it than the market codes.
We look forward to working with Ofwat as the amendments to the CPCoP are finalised.
Our response can be found here. If you have any questions on it please email
