As you may be aware, we are in the process of implementing a new Query Management System (QMS), which will allow users to raise queries and service requests to through the MOSL website using their own business credentials, via Single Sign On (SSO). The system, called 'My MOSL', will be implemented in a phased approach, beginning with the integration of the Unplanned Settlement Run (USR) process.

Contract Managers, Kissflow registered users and those who have previously raised Unplanned Settlement Requests (USRs) should have now received invitations to their business email addresses, which will allow them to access the system once live.

The system will be launched in early April. Full training will be provided in the form of video demonstrations and a user guide from mid-April. Additional training can be provided if required. To ensure trading parties are comfortable transitioning over from Kissflow to the new system, there will be a period of dual running until the end of May.

We will provide further updates in due course. If you have any questions in the meantime, or have not received an invitation from us, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

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