2019-20 League Tables

These tables take trading parties and arranges them based on their performance against the Market and Operational Performance Standards (MPS and OPS). To make the data more meaningful, you will see that we have segmented trading parties into five groups and have used a clear colour-coding to indicate who sits in the upper and lower quartiles of trading party performance.

Table showing MPS performance for retailers with over 5000 SPIDs for FY 2019-20 and April-September 2019. Water 2 Business is ranked 1st, 2nd - Affinity for Water, 3rd - Pennon Water Services for FY 2019-20. 2nd - Affinity for Business and 3rd - Water for Business for April-September 2019. 8th - SES Business Water, 9th - Wave and 10th - Castle Water for FY 2019-20. 9th - Business Stream, 10th - Wave and 11th - Castle Water for April-September 2019.

To note:

  • The performance trend indicator shows change greater than +/-2% between April 2019 and March 2020. Charges are shown as invoiced (between April 2019 and February 2020. March 2020 was not invoiced due to COVID-19)
  • After undertaking a substantial data migration, Wave saw a dip in their levels in October 2019 when entering in circa 30,000 meter readings that had earlier been rejected by CMOS due to a known issue that had not been rectified. Had this error not occurred, their estimated performance at the end of the Financial Year would have been around 83.37% putting them in 5th place
  • As of October 2019, Business Stream and Yorkshire Water Services merged into one entity. Yorkshire were at the top of the table for the half year results which is why the 1st position is not shown in rankings for April-Sept 2019 in the table above.

Table showing MPS performance for retailers with less than 5000 SPIDs for FY 2019-20 and April-September 2019. 1st - Dwr Cymru and 2nd - ADSM for FY 2019-20. 1st - Dwr Cymru and 2nd - Tor Water for April-September 2019. 7th - First Business Water and 8th - Regent Water for FY 2019-20. 7th - Hafren Dyfrdwy and 8th - Regent Water for April-September 2019.

To note:

  • Yu Water and Pod53 have been excluded due to a low task volume
  • Tor Water ceased to trade in February 2020.

Table showing MPS performance for Self-Supply Retailers and NAVs for financial year 2019-20 and April-September 2019. 1st - John Lewis and 2nd - Stonegate Pub company and 3rd - Marston's for FY 2019-20. 1st - Nottingham City Council, 2nd - Stonegate and 3rd - Marston's for April-September 2019. 13th - Berendsen UK Limited, 14th - Icosa Water Services and 15th - SSE Water for FY 2019/20. 11th - Leep Water Services, 12th - SSE Water and 13th - Icosa for April-September 2019. Independent Water Networks, Leep and Icosa show an increase in the Performance Trend Indicator, and Nottingham, BT and SSE Water show a decrease.

To note:

  • Albion, Waterscan and Coca-Cola have been excluded due to low task volume.

MPS_Wholesalers_WaSC_19-20.png

To note:

  • SSE, Hafren Dyfrdwy, Icosa, Severn Trent Services, Dwr Cymru Welsh Water and Veolia have been excluded due to low task volume.

MPS_Wholesalers_WoCs_19-20.png

OPS_Wholesalers_WaSCs_19-20.png

To note:

  • Unlike MPS, all OPS data is self-reported and is not sourced through CMOS

  • Trade effluent sampling tasks, G4a and G4b, have been excluded from the ‘Total tasks completed’ column due to their high volumes
  • Dwr Cymru Welsh Water have been excluded due to low task volume; however it should be noted that they continue to achieve 100% task success since May 2018.

OPS_Wholesalers_WoCs_19-20.png

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