Performance Rectification Plans

A Performance Rectification Plan (PRP) is issued to a trading party who has failed to meet acceptable levels of performance and as such, this issue is escalated to the Market Performance Committee (MPC) for further involvement. At this point, the PRP is agreed with the MPC and the trading party with an approach on improving their performance levels in a particular area.

You can find out more about the process of escalating trading parties due to performance concerns in CSD002 Section 7.6. Our Performance Resolution Policy (Section 4) describes our approach to publishing this information on our website.

Active Plans

Trading Party PRP Start Date Duration Performance Standard
South East Water October 2022 Open ended Holistic Performance Measures (OPS Metering & Verification, OPS Customer Service & Disconnection, MPS, VOA, GIS and R-MeX)

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