Retailer Measure of Experience (R-MeX)

The Retailer Measure of Experience (R-MeX) is a survey that provides a quantitative, as well as qualitative, measurement of wholesaler service to their retailer(s). It evolved from a Retailer Wholesaler Group (RWG) workstream, which began in August 2018, and is currently run twice a year. The survey consists of eight questions covering topics such as engagement, communication and data quality, asking retailers to provide a score between 0-10 with the option to provide additional feedback via an open text field.

 

If you require any of our table images in a more accessible format, please contact comms@mosl.co.uk

The first league table below outlines the average score received by each wholesaler reviewed across seven areas, in the August 2024 survey. These areas correspond to the seven areas with a rating score. The table is ranked by ‘Overall Service’. The second table shows the movement of the average scores between the October 2023 and August 2024 surveys. 

Please note that any wholesaler that has fewer than three responses is omitted from the league table, therefore the total values at the bottom may differ slightly from the whole market equivalent.

August 2024

A table ranking wholesalers based on retailer scores in the August 2024 R-MeX. Affinity is ranked the highest (8.75 overall service) and Thames Water is ranked the lowest (6.31 overall service).

 Variation August 2024 v October 2023

Table showing variations in wholesaler rankings for the August 2024 R-MeX versus the October 2023 R-MeX. Anglian Water retained top position, and Thames Water has remained in last position.

 View tables in Excel format

Dates for upcoming surveys

Please find the dates for upcoming R-MeX surveys below. These are subject to change, and are available in the Market Requests Calendar

Year Dates

2024

#1: February (Cancelled)

#2: August (Four week duration, 5th - 30th)

2025

#1: February (Four week duration, date TBC)

#2: August (Four week duration, date TBC)

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