Retailer Measure of Experience (R-MeX)
The Retailer Measure of Experience (R-MeX) survey evolved from a Retailer Wholesaler Group (RWG) workstream, which began in August 2018. Its purpose is to provide a quantitative measurement of wholesaler service to their retailer(s).
On 5 October 2020, MOSL issued the first R-MeX survey to all retailer Contract Managers and Deputy Contract Managers. The R-MeX consists of eight questions covering topics such as engagement, communication and data quality, asking retailers to provide a score between 0-10 with the option to provide additional feedback via an open text field.
The league table below outlines the average score received by each wholesaler reviewed across seven areas. These areas correspond to the seven areas with a rating score. The table is ranked by ‘Overall Service’:
The first 2021/22 R-MeX is now closed, and the timetable will be updated in due course.