Retailer Measure of Experience (R-MeX)

Upcoming R-MeX survey dates: 9 August - 3 September 2021

The Retailer Measure of Experience (R-MeX) survey evolved from a Retailer Wholesaler Group (RWG) workstream, which began in August 2018. Its purpose is to provide a quantitative measurement of wholesaler service to their retailer(s).

On 5 October, MOSL issued the first R-MeX survey to all retailer Contract Managers and Deputy Contract Managers. The R-MeX consists of eight questions covering topics such as engagement, communication and data quality, asking retailers to provide a score between 0-10 with the option to provide additional feedback via an open text field.

The league table below outlines the average score received by each wholesaler reviewed across seven areas. These areas correspond to the seven areas with a rating score. The table is ranked by ‘Overall Service’: 

Updated league table 100321

2021/22 surveys

The first of two surveys for 2021/22 will be sent to trading party Contract Managers on Monday 9 August via Excel spreadsheet. It will give retailers the opportunity to review the services provided by their wholesaler(s) from February - July 2021.

It will consist of the same questions as the previous survey to ensure a like-for-like comparison, therefore we recommend that trading parties begin preparing their responses as soon as possible.

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