Retailer Measure of Experience (R-MeX)

Next R-MeX survey: August 2022

The Retailer Measure of Experience (R-MeX) survey evolved from a Retailer Wholesaler Group (RWG) workstream, which began in August 2018. Its purpose is to provide a quantitative measurement of wholesaler service to their retailer(s).

The R-MeX consists of eight questions covering topics such as engagement, communication and data quality, asking retailers to provide a score between 0-10 with the option to provide additional feedback via an open text field.

The first league table below outlines the average score received by each wholesaler reviewed across seven areas, in the 2022 survey conducted in February. These areas correspond to the seven areas with a rating score. The table is ranked by ‘Overall Service’. The second table shows the movement of the average scores between the February 2022 and August 2021 surveys. 

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