February 2025 R-MeX

The first league table below outlines the average score received by each wholesaler reviewed across seven areas, in the February 2025 survey. These areas correspond to the seven areas with a rating score. The table is ranked by ‘Overall Service’. The second table shows the movement of the average scores between the August 2024 and February 2025 surveys. An average of the last two surveys is shared with Ofwat for their BR-MeX calculations. 

Please note that any wholesaler that has fewer than three responses is omitted from the league table, therefore the total values at the bottom may differ slightly from the whole market equivalent.

February 2025

A table ranking wholesalers based on retailer scores in the February 2025 R-MeX. Affinity is ranked the highest (8.75 overall service) and South East Water is ranked the lowest (7.55 overall service).

 Variation February 2025 v August 2024

Table showing variations in wholesaler rankings for the February 2025 R-MeX versus the August 2024 R-MeX. Affinity Water retained top position, and South East Water dropped to last position.

 View tables in Excel format

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