October 2020 R-MeX

On 5 October 2020, MOSL issued the first R-MeX survey to all retailer Contract Managers and Deputy Contract Managers. The R-MeX consists of eight questions covering topics such as engagement, communication and data quality, asking retailers to provide a score between 0-10 with the option to provide additional feedback via an open text field.

The league table below outlines the average score received by each wholesaler reviewed across seven areas. These areas correspond to the seven areas with a rating score. The table is ranked by ‘Overall Service’:

Table showing wholesaler rankings following retailer scores from the October 2020 R-MeX. Bristol Water is ranked 1st (8.5 overall service) and Thames Water is ranked last (5.9 overall service).

Download R-MeX results

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