Introduction

At the heart of MOSL’s business plan, we aim to make it ‘easier to do business’ in the non-household water market. MOSL’s business plan sets out our key priorities and improvement programmes which have been developed through extensive engagement with our members and key stakeholders. Throughout the process we seek to engage with our members and the industry Panel to ensure the key priorities are aligned to those of the market. Each year our members – the wholesalers and retailers who operate in the non-household market – vote to approve our annual budget which is set out in our business plan.

MOSL’s business planning is the mechanism through which we aim to deliver improvement across the market and in the way we operate. Our business plan is aligned to our strategic priorities and the outcomes we will deliver through our three-year strategy. We track and report against the delivery of our business plan commitments through our quarterly reporting and engage with our members at the annual CEO Forum.