Introduction
At the heart of MOSL’s business plan, we aim to make it ‘easier to do business’ in the business water market. MOSL’s business plan sets out our key priorities and improvement programmes which have been developed through extensive engagement with our members and key stakeholders. Throughout the process we seek to engage with trading parties and the Strategic Panel to ensure the key priorities are aligned to those of the market. Each year our members – the wholesalers and retailers who operate in the market – vote to approve our annual budget which is set out in our business plan.
MOSL’s business planning is the mechanism through which we aim to deliver improvement across the market and the way we operate. Our business plan is aligned to our strategic priorities and the outcomes we will deliver through our three-year strategy. We track and report against the delivery of our business plan commitments through our quarterly reporting and engage with our members at the annual CEO Forum.
How we measure success
MOSL will continue to measure progress and the benefits of the implementation of our business plan through our quarterly business plan and Key Performance Indicator (KPI) reports. In these reports we will be highlighting potential risks and their mitigations and where relevant, providing a view on the delivery cost versus the allocated budget for the financial year.
Related FAQs
Progress on our business plan commitments is published on a quarterly basis through our business plan and Key Performance Indicator (KPI) reports. You can view the quarterly reports here.
This information can be found on our Market Improvement page.
Please contact us via the Contact us page. Select 'press / media' as the subject and submit your question.
Progress on our business plan commitments is communicated through our business plan and KPI quarterly reports. They can be found on our Business Planning page.