CATRID (Customer Access to Retailer ID)
Project status
In Progress
Aim
This project involves building a query engine on the Open Water website that will enable customers to find out the name of their retailer by inputting their postcode or meter serial number.
Project updates
| Date | Update |
|---|---|
|
25 March 2025 |
Testing and development set to continue in July, with project completion expected by August 2025. |
|
31 January 2025 |
Testing of the integration of the CATRID tool with the Open Water Website is on hold due to prioritisation of the Market Performance Framework (MPF) Reform and Business Retailer and Customer Measure of Experience (BR-MeX) survey. |
|
August 2024 |
Design complete |