Bilateral transactions hub - Go-live

This page includes links to documents, guides and training relating to the launch of the bilateral hub and first process, Meter Verification (C1), on Wednesday 22 September. 

At the bottom of the page are links to the following documents:

  • Known Defect Log for reference prior to submitting a new issue or observation
  • Web Portal Access FAQ containing the latest information to help you access the web portal
  • General FAQ containing all other observations
  • Training videos for the bilateral hub and the Meter Verification (C1) bilateral transaction
  • Training manual for the Meter Verification (C1) bilateral transaction

Contacting MOSL

Please note

  1. Before submitting any queries, please refer to the Known Defect Log, Access FAQ and General FAQ documents to check whether your question or query has already been raised and/or answered.
  2. As we approach launch, MOSL is focusing strictly on issues it considers to be the highest-priority 'P1s', which the team aims to acknowledge within two hours and fix within one working day. Lower-priority P2s and P3s will be added to the backlog and considered for prioritisation into a future development Sprint. More details of SLAs are included in the ELS support guide below. 


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