Market Operator Disputes

The Market Operator (MO) Dispute resolution process aims to rectify any errors considered to be the cause of inaccurate results occurring within the Settlement Report. An error can be raised by the contracting wholesaler or retailer but must not be due to errors in or omissions of any data items, as this would constitute a Trading Dispute.

In order to raise an MO Dispute, parties should initiate the MO Dispute App by logging into the Kissflow website and completing the 'MO Dispute Application form'. If you require information on how to use Kissflow, please visit out Training and Guidance page.

The party initiating the dispute will be required to provide all details within the MO Dispute form, ensuring that they meet the criteria stipulated, for the dispute to be valid. Please note, all disputes will remain confidential. The determination will be final and binding. This means that you will not be able to challenge the determination unless it has been made fraudulently.

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