Trading Disputes

Trading Disputes occur when two trading parties disagree on whether a data item has been accurately maintained, which has had an effect on Primary Charges.

Under the Market Arrangements Code (MAC), parties have an obligation to ensure that data is maintained accurately. In the event of inaccuracy, raising a Trading Dispute effectively escalates the dispute to ensure rectification. Prior to raising a Trading Dispute, however, a trading party must make all reasonable steps to resolve the discrepancy with the parties involved.

You can view the standard trading dispute process below:

Trading Dispute Process


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