MOSL’s services are grouped into the core areas of the Market Services Framework. These services have been developed based on the existing set of services building on MOSL’s obligations as market operator.
With four years of experience operating the market, these have been revised to better reflect the role we play in the market and the services we provide to our members and wider stakeholders. They also take account of our role in building resilience in the wider water sector, as part of our purpose, vision and strategy.
Information on settlement, credit arrangements and the disputes process.Learn more
MOSL activities and information to help measure and improve trading party performance.Learn more
Governance and Support
Information on how we goven the support the market, including our market continuity activities.Learn more
Our programmes and projects that help improve the water retail market, including the Bilateral Transactions Programme.Learn more
Training and Guidance
Good practice guides, webinars and slide packs to assist in market activities.Learn more
Information on charge SLA's, invoicing timetables and unpaid balances from trading parties.Learn more
We are committed to publishing our performance against these services on a quarterly basis and will present them openly and transparently.