Training and guidance
This section provides more information about the Market Performance Framework, including tutorials on the KPIs and where to find more information.
Please note: Examples used in the tutorials below use illustrative numbers. For the latest performance standards and charges, please click the link on the right.
Presentations and tutorials
Overview of the MPF (animation)
This short, 3-minute animation explains the purpose of the MPF and provides a high-level introduction to some of the improvements that have been made.
Particularly recommended for anyone new to the performance framework.
A Water Report feature providing an overview of the reforms and 1 December launch is available here (reproduced with permission).
Introduction to the MPF
This presentation provides an introduction to the Market Performance Framework, including an overview of the activities it monitors and the metrics used to measure retailer and wholesaler performances.
Cyclic meter read metrics
This presentation walks through the two retailer cyclic (regular) meter read KPIs, including what they measure, how they are calculated and where to find more information, i.e.:
- Retailers' cyclic reads of non-smart meter (M01)
- Retailers' cyclic reads of smart meters (M02)
Cyclic meter reads (wholesalers)
- Wholesalers' cyclic meter read KPI for non-market meters (M19)
Transfer meter read metrics
- Incoming retailers' KPIs for the proportion of transfer meter reads carried out on time (M04)
- Incoming retailers' KPI for missing or late transfer meter reads (M06)
More information
| Document | Description | Availability |
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Market codes |
Please refer to the Market Codes for details of trading parties' obligations relating to the Market Performance Framework (MPF) |
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Baseline statement |
The baseline statement provides details of the changes that have been implemented in the reformed MPF versus the original MPF. Please refer, in particular, to Code Subsidiary Documents CSD0002, which explains how the metrics work, and CSD0302, which explains what the performance reports will look like. |
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Design documents |
Explanation of the logic and design of each MPF key performance indicator, how they are calculated and inclusions/exclusions: |
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Retailer cyclic meter read KPIs M01/M02 |
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Wholesaler cyclic meter read KPI M19 |
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Retailer transfer meter read KPIs M04/M06 |
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Charging report |
To include more detailed guidance regarding the monthly performance reports. Due to be available before the first reports are published under the reformed MPF on 23 January 2026. |
Coming soon |