Training and Guidance

We want to give you the tools to make it easier to operate in the non-household market. View our selection of videos, guidance documents and presentations below.

Market Training

If you are new to the water retail market, or simply want to find out more about it and our role as market operator, MOSL's market training will provide you with an overview of the market, the role of key stakeholders and more information about how the market functions, its governance and some of the key services we provide.

CMOS Administration

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CMOS, MO Portal and Bilaterals hub Access Proforma

FTP automated reports folder structure

ITSM Browser Settings - Recommendations

MO Portal User Guide



MVI Template

CMOS Training Videos

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Session 1: Administration

Session 2: CMOS General Overview

Session 3: Register SPID (Wholesaler)

Session 4: Register SPID (Retailer)

Session 5: Maintaining Market Data (Wholesaler)

Session 6: Maintaining Market Data (Retailer)

Session 7: Meters & Meter Reading (Wholesaler)

Session 8: Meters & Meter Reading (Retailer)

Session 9: Registration Transfers (Retailer)

Session 10: Tariff Maintenance (Wholesaler)

Tariff Maintenance

Agreement Management & Historical Data

TCORRs, Meter Networks & Non-Market Meters

Reporting Overview

Remedy Service Management Interface

CMOS General Training - Wholesaler

CMOS General Training - Retailer

CMOS Training Documents

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Session 1 Administration training slides

Session 2 CMOS General Overview training slides

Session 3 Register SPID (Wholesaler) training slides

Session 4 Register SPID (Retailer) training slides

Session 5 Maintaining Market Data (Wholesaler) training slides

Session 6 Maintaining Market Data (Retailer) training slides

Session 7 Meters Meter Reading (Wholesaler) training slides

Session 8 Meters & Meter Reading (Retailer) training slides

Session 9 Registration Transfers (Retailer) training slides

Session 10 Tariff Maintenance (Wholesaler) training slides

Agreement Management and Historical Data training slides

CMOS 3.0 Reporting User Manual

CMOS 10.0 Retailer User Manual

CMOS 10.0 Wholesaler User Manual

Interface Training (Retail) slides

Interface Training (Wholesale) slides

Remedy Service Management Interface

Reporting Overview training slides

Tariffs Full (Wholesaler) training slides

TCORRs, Meter Networks & Non-Market Meters

Reporting Training Course Schedule

Reporting Training Presentation slides

Reporting Training Student Workbook

MOSL Guidance

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Agreement Management (Wholesale) Guidance Note

CMOS Privacy Notice Policy

FTP Reporting Login Instructions

NCC Change Request Template

Non-Code Change (NCC) Request Guidance

Recreating Supply Points Following Erroneous Deregistration

SPID Flows Tradability

Tariff Data Upload Guidance 2021-2022

Viewing and Creating Agreements in CMOS

Codes Guidance

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Trade Effluent Account Setup Guidance

Gap Site Incentive Scheme

Performance Resolution and Escalation Policy

Trade Effluent Jargon Buster

Guidance for Form GO3 Completion

Guidance for Form GO2 Completion

Environment Agency List of Priority or Hazardous Substances

Vacancy Incentive Scheme Guidance

CPW087 Interim Guidance on MVI upload of Wholesaler Meter Reads

Trade Effluent Charging Strength Methodology

Trade Effluent Miscellaneous Guidance

MVI Template Wholesaler Reads

Guidance on the Use of Temporary Vacancy

Managing Estimated Consumption using Yearly Volume Estimates

Managing Estimated Consumption Periods of Reduced Consumption Associated with Covid-19

Process for Managing Data Subject Requests

Performance Guidance

Content Outline Interface (Retail)

2019_2020 Gap Site and DTS_Interim allocation opt ins

Agreements Management (wholesale) Guidance Note

Do I need TE Consent guidance

Drinking Water Quality FAQs

Drinking Water Workshop Summary Note

DTS (gap site) allocations

DTS and Interim allocation opt ins

Form A-05

Form B-01

Form B-02

Form B-03

Form C-01

Form C-02

Form C-04

Form F-01

Form F-02

Form G-01

Form G-02

Form H-01

Form H-02

Form H-05

Form I-01

Form I-02

Form I-03

Guidance for Form G-02 Completion

Guidance for Form G-03 Completion

Guidance on Trade Effluent Charging with no sewerage charges

Session 5 - Maintaining Market Data (wholesaler) training slides

Session 6 - Maintaining Market Data (Retailer) training slides

Session 7 - Meters and Meter Reading (Wholesaler) training slides

Session 8 - Meters and Meter Reading (Retailer) training slides

Sessions 4 - Register SPID (retailer) training slides

TCORRs, Meter Networks and Non-Market Meters

Trade Effluent Account Setup Guidance

Trade Effluent Training Slides 2018-11-26

Content Outline Interface (Wholesale)

Session 3 - Register SPID (wholesaler) training slides

Retailer Wholesaler Group (RWG) Guidance

Disconnection for Non-Payment Good Practice Guidance

Leak Allowances Good Practice Guide

Meter Reading Services Retailer Information Document

Meter Reading Standards Market Guidance

Planned Activities Good Practice Guide

Return to Sewer Allowances Good Practice Guide

Complaints Good Practice Guide

Data Logging Good Practice Guide

Unplanned Events Good Practice Guide - June 2020

Wholesaler Gap and Vacant Schemes - April 2021 Update

Emergency Contact Details Good Practice Guide

Attachment 1 - Emergency Contact Details Template

Collated Water Resource Zone Boundaries

Data Collation Service

RWG Standard Skip Codes and Processes

Bilateral Transactions Programme Guidance

Industry Good Practice Bilateral Form Guide

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