Sitemap
Please find a list of all of the pages on the MOSL website below.
- Home
- About
- Services
- Market Operations
- Market Assurance
- Governance and Support
- Market Improvement
- Business Planning
- Market Improvement Fund (MIF)
- Project updates
- RWG and Thames Water
- Project Deja vu
- RWG Wholesale Tariff Simplification Development
- DEV-Pool
- Project Looking Glass
- Project AMIDST
- Project No Flow
- Project Discovery
- Pinpoint
- Leveraging existing underground rainwater assets
- RWG Branding and Design
- Business vacant research
- REDUCED
- Consumption Awareness and Benchmarking
- NAPS Data Quality Cleanse
- Project Concordia
- No one home
- CATRID
- Revolutionising Water Efficiency in Non-Household Customers
- Identifying Opportunities to Strengthen Engagement with Non-Household Businesses
- An independent trial of Wizso tablets
- Ready to Read
- Incentivising non-household water saving
- Project updates
- Programmes and Projects
- Market Charges
- Training and Guidance
- Additional Services
- Market Codes
- Market Insight
- CMOS
- Groups and Forums
- Board Committees
- Industry Groups and Forums
- Strategic Panel, Committees and Sub-groups
- Project Groups
- Panel and Committee Vacancies
- Closed Committees and Groups
- Documents
- News and Events
- Calendar
- News
- Events
- Views
- MOSL's response to Water UK's Net Zero Routemap
- Leading with Humanity
- Getting real: Senior leaders talk governance, trust and what's next for the water retail market
- Building the picture - communicating through COVID-19
- MOSL response to draft Water Innovation Strategy 2050
- My work experience with MOSL
- Empowering a market - effective and efficient self governance
- MOSL’s response to Ofwat's Review of Incumbent Support for Effective Markets (RISE) and State of the Market reports
- Reflections on my first year
- Big Ideas - The Water Report interview with Sarah McMath
- Mind your business: Putting Water Efficiency on the Map
- Building Resilience
- The importance of building capability
- Has one-size-fits-all ever actually fit?
- MOSL's response to Water UK's 2050 Vision for the sector
- Responses to the New Connections Process Request for Information
- New Vacancy Dashboard and Additional Performance Indicator (API)
- MOSL responds to PR24 consultation
- Faster, higher, stronger – an Olympic perspective on the non-household market
- Reflections on the market: My first year as Chair of the MOSL Board
- Competitive water market reaches major milestone with launch of new bilaterals ‘hub’
- Working smarter together – the importance of collaboration in programmes and projects
- MOSL General Meeting 4 November - Resolution on Dormant Trading Party Provisions
- Staying connected - the changing role of customer service
- Reflections on Equality, Diversity and Inclusion - A blog by Oliver Nkosi
- Difference and Similarity - A Blog by Stuart Boyle
- My EDI Journey - A Blog by Kara Sadler
- John Davies Spring Community blog
- Being Myself at Ofwat - a Blog by Roshini Mylvaganam
- My time at MOSL - a blog by Intern, Rhiannon Morgan
- Black History Month 2022
- World Toilet Day: reflections of our CEO
- MOSL publishes recording of virtual CEO Forum
- Water Saving Week
- Exploring the waters of experience at MOSL - a blog by Digital and Data Intern, Grace
- Growing in confidence - a blog by Legal Intern, Georgia
- Illustrating success - a blog by Digital Communications Intern, Charlotte
- Let's talk about privilege
- MOSL publishes response to Water Efficiency Fund consultation
- Championing Diversity: in conversation with British Water's CEO, Lila Thompson
- Becoming a confident young legal professional
- Come rain or shine
- Publications
- Market Focus
- Market Focus February 2021
- Market Focus January 2021
- Market Focus December 2020
- Market Focus November 2020
- Market Focus October 2020
- Market Focus September 2020
- Market Focus August 2020
- Market Focus July 2020
- Market Focus June 2020
- Market Focus May 2020
- Market Focus April 2020
- Market Focus March 2020
- Market Focus February 2020
- Market Focus January 2020
- Market Focus December 2019
- Market Focus November 2019
- Market Focus October 2019
- Market Focus September 2019
- Market Focus August 2019
- Market Focus July 2019
- Market Focus June 2019
- Market Focus May 2019
- Market Focus April 2019
- Market Focus March 2019
- Market Focus February 2019
- Market Focus January 2019
- Market Focus December 2018
- Market Focus April 2021
- Market Focus March 2021
- Market Focus May 2021
- Market Focus June 2021
- Market Focus July 2021
- Market Focus August 2021
- Market Focus September 2021
- Market Focus October 2021
- Market Focus November 2021
- Market Focus December 2021
- Market Focus January 2022
- Market Focus February 2022
- Market Focus March 2022
- Market Focus April 2022
- Market Focus - May 2022
- Market Focus - June 2022
- Market Focus - July 2022
- Market Focus - August 2022
- Market Focus - September 2022
- Market Focus - October 2022
- Market Focus - November 2022
- Market Focus - December 2022
- Market Focus - January 2023
- Market Focus - February 2023
- Market Focus - March 2023
- Market Focus - April 2023
- Market Focus - May 2023
- Market Focus - June 2023
- Market Focus - July 2023
- Market Focus - August 2023
- Market Focus - September 2023
- Market Focus - October 2023
- Market Focus - November 2023
- Market Focus - December 2023
- Market Focus - January 2024
- February Market Focus 2024
- March Market Focus 2024
- Market Focus - April 2024
- Market Focus - May 2024
- Market Focus - June 2024
- Market Focus - July 2024
- MOSL publishes Q2 Quarterly Report and performance against KPIs
- MOSL publishes its first Quarterly Report for 2020/21
- MOSL publishes its second Market Performance Operating Plan (MPOP)
- MOSL publishes its Annual Market Performance Report (AMPR)
- MOSL publishes 2020/21 Annual Report and Financial Statements
- MOSL publishes Q1 Quarterly Report and performance against KPIs
- MOSL featured in The Water Report September issue
- MOSL publishes R-MeX August 2021 survey outputs
- MOSL publishes draft Market Data and Information Charter
- MOSL publishes Q2 Quarterly Report and performance against KPIs
- MOSL publishes Q3 2021/22 Report with Key Performance Indicators
- MOSL publishes 2021/22 Q4 Report with KPIs
- Be aware, compare and share - a blog by Liz D'Arcy
- MOSL publishes Annual Report and Financial Statements for 2021/22
- MOSL publishes its Q1 Quarterly Report and Key Performance Indicators for 2022/23
- Strategic Panel publishes its final priorities and market outcomes
- MOSL responds to Ofwat’s draft methodology for PR24
- Strategic Panel responds to Ofwat's Retail Exit Code (REC) proposals
- MOSL responds to Ofwat's Retail Exit Code (REC) review proposals
- MOSL's 2023-26 Business Plan published for member consultation
- MOSL publishes Q3 Performance Report
- MOSL publishes the video presentations and outputs from its CEO Forum
- MOSL launches its first Sustainability Plan
- MOSL publishes Annual Report and Financial Statements for 2022/23
- MOSL publishes 2022/23 Annual Market Performance Report
- Strategic Panel publishes first Annual Report
- MOSL publishes 2024-27 Business Plan for consultation
- MOSL’s Quarter 3 Report shows business plan commitments are on track for completion
- MOSL publishes 2024-27 Business Plan for member voting
- Market Improvement Fund: MOSL announces successful projects from latest round
- MOSL publishes 2023/24 Annual Market Performance Report
- Progress through partnership
- Market Improvement Fund: MOSL publishes round three special feature
- Market Focus
- Bilateral Transactions Programme
- Bilateral Transactions Programme: business case moves to final stage
- Next bilateral transaction processes successfully added to the hub
- Bilateral hub benefits higher than expected according to latest analysis
- Major programme delivers “most important development since the non-household water market opened”
- Final analysis confirms major benefits from bilateral transactions programme
- Press Releases
- MOSL publishes its draft 2021-24 Business Plan for member consultation
- MOSL 2021-24 Business Plan approved by members
- MOSL joins Energy and Utilities Inclusion Commitment
- MOSL appoints new Independent Non-Executive Director to the MOSL Board
- Lucy Darch appointed to MOSL Board
- MOSL announces appointment of new Independent Non-Executive Director
- MOSL announces appointment of new Board Chair and Panel Chair
- MOSL launches its three-year purpose, vision and strategy
- MOSL publishes its Market Performance Operating Plan (MPOP) for 2020/21
- MOSL appoints new Finance Director
- MOSL publishes its Business Plan for 2020/21
- MOSL publishes bi-annual peer comparison league tables
- MOSL Board appoints new Non-Executive Wholesaler Director
- MOSL appoints new Chief Executive
- Publication of Meter Reading Performance
- MOSL publishes its Business Plan 2019/20
- MOSL publishes 2020/21 Annual Market Performance Report
- Margaret Beels steps down from MOSL Board
- Panel makes recommendation to Ofwat on Market Governance Review
- Water retail market launches Market Improvement Fund and seeks Selection Committee
- Strategic Panel member nomination window opens
- Appointment of the Strategic Panel
- Appointment of the Code Change Committee
- MOSL publishes Market Data Strategy
- MOSL joins Women’s Utilities Network as first not-for-profit member
- MOSL Responds to Defra's Environment Act targets consultation
- Strategic Panel publishes priorities for consultation
- Metering Committee nominations extended to Friday 10 June
- MOSL publishes Data and Analytics Roadmap
- MOSL publishes 2021/22 Annual Market Performance Report
- MOSL responds to Lords committee inquiry into Ofwat
- Non-household water market considers options for potential changes to meter roles and responsibilities
- MOSL Responds to UK Water Efficiency Strategy
- Members approve MOSL’s Annual Report
- Sarah McMath joins Women's Utilities Network Board
- Strategic Panel responds to PR24 draft methodology
- Research begins into potential for metering data standardisation
- Paul Stelfox welcomed as new Wholesaler Non-Executive member of MOSL Board
- Market Performance Framework (MPF) Reform: MOSL launches consultation on work to date
- MOSL publishes Q2 Performance Report
- MOSL publishes responses to Market Performance Framework (MPF) Reform consultation
- Consultation on code change process improvements
- MOSL publishes summary of responses to Central Data Cleanse consultation
- MOSL responds to draft Water Resources Management Plans
- MOSL responds to Ofwat and CCW's forward programmes for 2023-24
- Members approve MOSL's 2023-26 Business Plan
- MOSL launches second consultation on the Market Performance Framework (MPF) Reform programme
- MOSL Responds to CCW's Five Year Review of the Market
- Panel metering strategy urges companies to accelerate adoption of smart meters
- MOSL publishes responses to Market Performance Framework (MPF) Reform consultation two
- MOSL responds to Ofwat's call for inputs on the Customer Protection Code of Practice
- Market Performance Framework (MPF) Reform: MOSL Talks interview with Adam Richardson
- Data Assurance Service: MOSL Talks interview with John Davies
- MOSL appoints new Board members
- MOSL appoints experienced IT leader as new CIO
- MOSL responds to the CMA review of the competition concurrency arrangements
- MOSL publishes 2024-27 Strategy
- MOSL sets out views on strengthening the interim supply process
- MOSL announces Cliff Kamara as new Board member
- MOSL warns water security risks stifling economic growth in England
- MOSL awarded Waterwise Checkmark for Offices
- MOSL and the Strategic Panel respond to updated Water Resources Management Plans
- Water efficiency - RWG publishes updated roadmap
- MOSL's responds to the government consultation on smarter regulation
- MOSL releases an updated water efficiency dashboard
- MOSL responds to Ofwat’s Customer Protection Code of Practice (CPCoP) consultation
- MOSL responds to Ofwat's second consultation on its £100m water efficiency fund
- MOSL publishes key asks of the new government
- MOSL's response to the PR24 draft determinations by Ofwat
- Ofwat announces decision on Market Governance Consultation
- New Gap Site Opt in/out goes live in My MOSL
- Retailer Measure of Experience (R-MeX) survey 2020 outputs
- MOSL’s response to CCW’s 2021-24 strategy
- Data cleanse RFI summary
- MOSL publishes 2021-24 Business Plan for voting
- MOSL responds to Ofwat's draft 2021-22 Forward Work Programme
- Responses to Strategic Metering Review Request for Information (RFI)
- MOSL responds to Government National Data Strategy
- MOSL publishes Q3 Quarterly Report and performance against KPIs
- MOSL shares outputs from its annual CEO Forum
- Bilateral Transactions Programme gets Board approval
- Recording and Q&A from MOSL webinar: 'Creating a path for progress'
- MOSL Annual General Meeting
- MOSL publishes MPOP consultation responses
- Medium Term Payment Deferral Webinars
- MOSL urges trading parties to pick up the pace of performance improvement
- Water Plus improvement plan escalated to Market Performance Committee
- MOSL and MPC outline steps to provide insight on trading party performance and monitoring during COVID-19
- MOSL publishes outputs from its annual Trading Party Survey
- MOSL publishes its 2020/21 Business Plan for members to vote
- Responses to MOSL’s 2020/21 Business Plan for consultation
- Appointment of new Independent Non-Executive Director
- Presentations from MOSL's CEO Forum 2019
- MOSL publishes its draft 2020/21 Business Plan
- Customers share their views of Water Retail Market at CEO Forum
- MOSL calls for greater collaboration to tackle long unread meters (LUMs)
- Welcome to the new MOSL website!
- MOSL publishes the responses to its Annual Trading Party Survey
- MOSL shares outputs of its end of year CEO Forum
- A Panel Debate - The Water Report interview with Adam Richardson
- Metering Dashboard
- Market Performance Operating Plan (MPOP) 2021/2022
- Appointment of Trisha McAuley OBE as Strategic Panel Chair
- MOSL announces appointment of new Unassociated Retailer Non-Executive Director
- Shining a 'green' light on the non-household market - how data can support England's supply/demand challenges
- MOSL calls for input on the future of the Market Performance Framework (MPF)
- Joint letter from Ofwat and Defra regarding the Bilateral Transactions Hub
- MOSL publishes the responses to its Mid Year Trading Party Survey
- Code Change Committee member nomination window opens
- MOSL announces winners of debut round of Market Improvement Fund
- MOSL announces successful projects from latest round of Market Improvement Fund
- MOSL shares outputs of its annual CEO Forum
- MOSL responds to Ofwat's H2Open discussion paper
- MOSL publishes responses to the Market Performance Framework (MPF) Reform call for inputs
- MOSL publishes 2022-25 Business Plan for consultation
- MOSL publishes response to Ofwat's PR24 performance commitments consultation
- Sarah McMath appointed President of Institute of Water South East Area
- MOSL responds to Ofwat's Retail Exit Code (REC) consultation
- MOSL publishes 2022-25 Business Plan for member voting
- MOSL welcomes CCW's focus on business customers in 2022-23
- MOSL responds to Ofwat's forward programme
- Members approve MOSL’s 2022-25 Business Plan
- MOSL Responds to Emerging Regional Water Resource Plans
- MOSL Responds to State of the Market Report
- Query Management System launch update
- MOSL joins over 600 responsible businesses as member of Business in the Community
- MOSL releases website enhancements
- South East Area AGM had some teeth and tails in 2022!
- Independent report finds strong investment case for smarter water meters in NHH market
- Introducing My MOSL
- MOSL publishes the responses to its Annual Trading Party Survey 2022
- MOSL begins work to define case for change for a central data cleanse and enrichment service
- Project TIDE: MOSL publishes high-level address data findings
- MOSL publishes Membership Review for consultation
- Sarah McMath appointed Chair of the UK Water Efficiency Strategy Group
- MOSL publishes Drought Restriction Dashboard and map
- Market Improvement Fund: MOSL publishes round two special feature
- MOSL introduces accessibility toolbar
- The Water Report: "Bilaterals - further, faster"
- MOSL publishes the responses to its Mid-Year Trading Party Survey 2022
- Data insights support COP27 Together for implementation
- MOSL launches consultation on proposed Central Data Cleanse
- New General Queries process goes live
- MOSL launches new Pre-Disputes process in MY MOSL
- Reflections on EDI in 2022
- MOSL publishes 2023-26 Business Plan for member voting
- My experience in The Gambia – learning lessons on water consumption
- Market Improvement Fund: Project Déjà vu publishes final report
- MOSL publishes the responses to its Annual Trading Party Survey 2023
- MOSL delivers all 2022/23 Business Plan commitments
- MOSL partners with Sagacity on non-household water market Data Cleanse Service
- My Charts launches as new service on My MOSL
- Market Performance Framework Reform: business case moves to final stage
- Annual Trading Party Survey – did you know?
- Market Improvement Fund: Reducing vacant properties
- MOSL Annual General Meeting July 2023
- Strategic Panel wholesaler member nomination window opens
- Market Improvement Fund: independent Selection Committee vacancies
- Market Improvement Fund: Application pack published
- MOSL publishes Q1 Report for 2023/24
- Strategic Panel wholesaler member vacancy window closed
- Market Improvement Fund: Now accepting applications
- MOSL launches first phase of Data Cleanse Service
- MOSL Published the responses to its Mid-Year Trading Party Survey 2023
- MOSL publishes Q2 Report for 2023/24
- Our Greener Future – MOSL publishes its Carbon Baseline Report
- Project REDUCED: Making water efficiency solutions accessible to retailers
- MOSL responds to industry forward programmes
- MOSL's 2024-27 Business Plan approved
- Our Greener Future
- Strategic Panel publishes NHH market's first metering strategy
- MOSL publish the responses to its Annual Trading Party Survey 2024
- MOSL supports Water Saving Week
- MOSL partners with the Institute of Water to deliver sector’s first EDI toolkit
- MOSL publishes Q4 Report for 2023/24
- MOSL publishes Annual Report and Financial Statements for 2023/24
- MOSL Membership Review Consultation
- MOSL publishes membership consultation summary of responses
- MOSL Annual General Meeting July 2024
- MOSL commissions independent report on data use cases
- The Strategic Panel responds to Ofwat’s PR24 draft determinations
- Market Focus - August 2024
- Market Request Calendar
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